Refund Policy & Requests

Note: This document is a general template and does not constitute formal legal advice. Please consult with a legal professional to ensure full compliance with your specific jurisdiction and operational requirements.

At DEXION PROXY (operated by DEXION CORE-GRID LTD, Company Registration No. 9532930), we strive to provide high-quality proxy infrastructure. This Refund Policy explains the conditions under which refunds, account credits, or proxy replacements may be granted.

1. Technical Issues & Troubleshooting

If you encounter technical issues with your purchased proxies, you must report them to our support team within 24 hours of purchase.

We will first attempt to troubleshoot the issue or provide a replacement proxy. A refund is not automatic; we reserve the right to resolve the technical issue first.

2. Eligibility for Refunds

Refunds or partial account credits may be considered in the following scenarios:

Unresolved Confirmed Failures: If our support team verifies a persistent failure on our infrastructure side that we cannot fix or replace.
Unused Services: Requests for refunds on completely unused and unaccessed proxies are handled on a case-by-case basis.

3. Non-Refundable Scenarios

We generally do not provide refunds under the following conditions:

Delivered and Used: Proxies that have been successfully delivered, accessed, and used.
Third-Party Platform Rejection: If a specific third-party website (e.g., a sneaker site, a social media platform) blocks or flags the IP. We do not guarantee access to any specific third-party service.
Customer-Side Configuration Issues: Issues arising from incorrect setup on your device, software incompatibility, or failure to follow our setup guides.
AUP Violation: Accounts suspended or terminated due to a violation of our Acceptable Use Policy.

4. Requesting a Refund

To request a refund or replacement, please email support@admin.dexionproxy.com and include:

Your Order ID and Account Email.
A detailed explanation of the issue (including screenshots or error logs if applicable).

All requests are subject to review and explicit approval by an administrator. Payment alone does not create an automatic right to a refund, and no refund is issued automatically after proxy delivery.

5. Legal Rights

This policy does not affect any statutory rights that may apply to you under applicable law. DEXION CORE-GRID LTD preserves all its legal rights to protect its infrastructure and business operations.